Services
Service
To be Weyuan's Distributor
WEYUAN adheres to a partner-centric service model, empowering partners to independently deliver end-user services through structured sales enablement, highly coordinated technical support, and standardized installation and delivery guidance. We are not merely a product supplier, but a technical backbone and service support platform behind our partners, working together to provide reliable and sustainable value to end hospitals.
As a growing professional enterprise, WEYUAN firmly believes that Professional , Innovative & Focused are the foundation of long-term customer trust. Our service system does not pursue excessive promises; instead, we ensure that every commitment is solidly implemented. We do not aim to cover everything, but we guarantee reliable support at critical stages. With professional products and practical services, we strive to become your trusted long-term partner.
Sales Support
WEYUAN provides global partners with a structured marketing and sales enablement system, enabling rapid market entry and improved sales efficiency.
1. Sales Team Enablement
Annual Certified Training
Complete Marketing Materials Package
Joint Product Promotion
2. Channel and Project Support
Flexible Cooperation Models-Support for distributor branding, OEM, ODM, and SKD assembly partnerships.
Project Collaboration Support
Global Network Collaboration
Technical Support and Warranty Service
WEYUAN has established a rapid-response and long-term support mechanism, providing backend technical assurance to partners and ensuring stable operation of end-user equipment.
1. Partner Technical Support System
Remote Installation and Commissioning Guidance
Detailed installation videos, illustrated manuals, and real-time online support to assist partners with standardized installation.
12-hour Response Commitment
All technical inquiries (including installation questions and troubleshooting) receive an initial response within 12 hours, regardless of time zone.
24-hour Solution Commitment
Issues are diagnosed and effective solutions provided within 24 hours, minimizing equipment downtime.
2. Warranty and Maintenance Collaboration Model
Standard Warranty Support
Repair and component replacement support for non-human-caused damage during the warranty period, with partners acting as the primary customer interface.
Maintenance Training and Certification
Technical training and certification for partner service teams, enabling them to handle common faults and routine maintenance.
Spare Parts Supply Network
Regional spare parts stocking or fast supply channels to support efficient repair and service execution.
Installation and Delivery Support
Through standardized process output and training enablement, WEYUAN helps partners complete installation and delivery independently and professionally, ensuring consistent service quality.
1. Installation Enablement and Standardization
Installation Standards and Toolkits
Complete installation SOPs, on-site inspection checklists, and recommended lists of required specialized tools.
Pre-installation Planning Support
Assistance in evaluating hospital site conditions (power supply, structure, space, etc.), reviewing installation plans, and mitigating risks.
Installation Training and Certification
Technical installation training and certification for partner engineers to ensure mastery of standardized installation and commissioning procedures.
2. Delivery Support and End-user Training Collaboration
Delivery Documentation Package
Standardized templates including acceptance reports, customer training records, and equipment dossiers to help partners standardize delivery workflows.
End-user Training Support
Standardized training materials and videos to support partner-led training for hospital medical staff on operation and basic maintenance.
Remote/On-site Support
Remote or on-site participation in commissioning and acceptance for key projects, providing technical confirmation and documentation guidance.
Contact US
Product Information
Quantity
Unit
Piece
Support order samples, customization, wholesale direct, and complete payment. If the product you look for does not have corresponding customized content, pls fill out the form below to contact us, and we will reply ASAP.